FAQ'S

The temporary cession (for the rented period) of the entire furnished, clean, and fully equipped property for immediate use as a tourist accommodation or as a non-tourist accommodation, including, where applicable, the provision of hotel services, in accordance with the specific and general terms and conditions detailed at www.abahanavillas.com.

Our Concierge Service is available to guests before and during their stay, by telephone or through our Check-In Offices, can offer you the following complementary services:

• Laundry service
• Car rental
• Babysitter / Chef
• Fresh products
• Intermediate cleaning
• Security service
• Luggage storage
• Meeting room
• Spa service
• Leisure booking
• Shuttle / Taxi
• Bike rental

The booking can be made through our website www.abahanavillas.com in a simple and secure way; through e-mail to info@abahanavillas.com; and by contacting our bookings team over the phone at +34 965 87 45 40.

Of course! If you want our booking department to advise you personally and / or assist you in making your booking, you can contact us by email at info@abahanavillas.com or call us at +34 965 87 45 40.

Once you have chosen the property you want, you just have to let us know which payment method you prefer and we will send you a pre-booking, which blocks the villa until 12:00 p.m. the next day so you can make your first payment. Once we have received it, we will send you a booking confirmation.

Our booking's team is at your disposal every day to advise you in multiple languages, adapting to your schedules and preferences.

If you wish to make an online booking, first enter our home page (www.abahanavillas.com) to search, filter and compare the available villas for the dates of your preference. Once you have chosen the property that suits your needs and that you like the most, click on the "Book" button and let yourself be guided by our intuitive online booking process. There are only two steps: Configure Booking and Payment.

Accepted online payment systems are Visa, Mastercard or Maestro bank cards. If you want to pay by bank transfer or have any questions, do not hesitate to contact our booking department.

After you have made the first payment or the full payment of your booking, you will immediately receive an automatic confirmation email!

There are 4 payment options:

• 10% - 90% installments: Available if the booking is more than 30 days before the arrival date.
  1st installment: 10% to pay upon booking. 
  2nd installment: 90% to pay at least 31 days before your arrival.
• 50% - 50% installments: Available if the booking is made more than 7 days before the arrival date.
  1st installment: 50% to pay upon booking. 
  2nd installment: 50% to pay at least 7 days before your arrival.
• Monthly installments: Available if the booking is made more than 180 days in advance.
• Single payment: Always available. The full amount of the booking must be paid to confirm it. This payment option is mandatory for all bookings made less than 7 days before their arrival. A 5% discount can be obtained with this payment option, as long as the booking has been made at least 31 days before arrival.

No, payments are not automatically charged on your bank card. You must access your user zone and make each payment personally and before their expiration dates.

If you want to extend your booking after it has been confirmed, you can check if it is possible from your user zone or contact our booking department.

If you want to move dates, you must consult what is indicated in our General conditions of use and rental in clause 3.12.

The payment method cannot be modified after a booking has been confirmed, but the payment system may be different if you wish (eg first payment by bank card, second by transfer).

In your user zone you will find all the information you need about your bookings and the status of your payments. If you do not have a user account on our website, you can quickly create it from www.abahanavillas.com/en/login. Remember to use the email address you provided when making your booking.

In all our bookings we require a security deposit, the amount of which varies according to the characteristics of the villa. It is a way to guarantee the good use and conservation of the furniture, as well as the equipment and other conditions reflected in the rental contract.

The warranty deposit will be unlocked or returned within 7 days of your departure, as long as the correct state of the accommodation has been verified.

When you make the first payment and for your complete security, you will receive a confirmation email with all the details of your booking.

Many of our villas are pet friendly. You can get this information on our website by visiting the villa's page, or simply by asking our booking team.

If the villa is pet friendly or your request is accepted by the owner, remember you will be asked to pay a small fee of 50 € for each pet.

Our online check-in process allows you to provide the mandatory registration information about the guests in your booking quickly and easily.

In accordance with current regulations on public safety and traveler control, the registration of all guests staying at the property is mandatory, including minors accompanied by responsible adults. Abahana Villas will facilitate this process during the booking procedure through a secure digital platform. Full registration of all occupants must be completed before the start of the stay, as it is an essential condition for accessing the property.

Abahana Villas has two reception and permanent customer service locations from Monday to Sunday called Check-In Offices, whose addresses and contact telephone numbers are as follows:

Calpe Check-In Office
Avenida Jaime I El Conquistador, 31
03710 Calpe (Alicante)
Tel.: +34 965 83 82 33

Moraira Check-In Office
Carretera Moraira a Calpe, 306
Centro Comercial Moravit
03724 Moraira (Alicante)
Tel.: +34 965 59 56 15

You may check in from 5.00 pm onwards. When you arrive,

Key collection must take place at the office address indicated in the reservation. It is strictly prohibited to go directly to the villa, as it is mandatory to confirm that the registration of all guests has been completed and that our cleaning team has fully finished cleaning the villa and carried out the corresponding quality inspection prior to check-in. For safety reasons, cleaning staff are not authorized to allow guests into the villa if check-in has not been completed.

In the event that the guest arrives after the time indicated in the contract, they must contact Abahana Villas to arrange handover of keys (Late Check-In).

Upon arrival we will need your identity document or passport and a credit card to withhold the warranty deposit.

Departures must take place before 10:00 a.m. in the morning and the house's keys must always be returned to the Check-In office where they were collected from.

We always do our best to ensure a pleasant stay and a problem with your villa should never get in the way of an unforgettable holiday.

You can call us until at +34 965 87 45 40, write to us at info@abahanavillas.com or go to our Check-In offices to inform us about any type of incident.