Preguntas frecuentes del propietario

Abahana Villas offers a truly 360º service for your property:

  • Complete management of the holiday rentals.
  • Real estate.
  • Investment.
  • Tax management of rentals and sales.
  • Insurance.
  • Decoration and reform projects.
  • Pool cleaning and maintenance.
  • Design and maintenance of gardens.
  • Maintenance and repairs.
  • Quality control of villas and stays.
  • Property management.

Our levels of property occupancy and property profitability is the highest in the sector. This fact is proven by comparing the occupied and available villas in each agency.
Since 1999, the year in which Abahana Villas began its journey, occupancy in high season has oscillated between 90% and 100% while in the middle season the percentage of occupation ranges between 50% and 80% according to weekly demand.
It is important to note that even in the crisis of 2008 to 2012, the level of demand remained within the ranges indicated.

Of course! Depending on the potential of the property, we can also offer long-term contracts during the winter to ensure full occupation during that period. Long-term contracts are increasingly popular, so we usually get guests interested in this type of contract.

The high occupancy levels of the company are achieved thanks to our excellent web in continuous evolution, a powerful technology equipment, a large multilingual reservation team available between 18 and 24 hours a day during the 7 days of the week, a powerful network of international tour operators as well as a high annual investment in search engine optimization and social networks as well as a valuable base of recurring clients (more than 30,000) of Abahana Villas who trust in us every year.

That is highly unlikely! The prices we set are established according to precise parameters which determine a rating (like the star rating for an hotel), helped by tables of statistics dating back to 1999 which help us to eliminate possible risk and achieve a high degree of reliability.

In the event that your villa has a lower than predicted occupation rate, our team will create an active campaign for your property in order to systematically increase occupation levels as soon as possible. In order for us to do this, it is important to choose the active management option in the contract signed by all Abahana Villas owner-members. These two actions are essential.

If you require total security with regards to your profitability and/or a specific level of income, we can study the possibility of offering a guaranteed rate, with specific payments and even advance payments. However, as this type of contract involves risk for Abahana Villas, the rental rates will be slightly lower than those we can offer to clients with an open rate. 100% of the most profitable rental with incomes higher than forecast are for properties with an open rate and the estimated fees reflect this.

The owners directly assume the cost of water, internet, home insurance, pool and garden cleaning as well as the cost of natural wear and tear on the home. Although the cost of electricity and gas is paid by the owner, he receives a compensation for energy use of air conditioning and heating that tends to neutralize and sometimes exceed the actual cost incurred.

We understand that each owner is a MEMBER of Abahana Villas and as such is entitled to guaranteed maximum profits, the best personalised service and of course all the benefits that Abahana Villas provides to maximise profits for its MEMBER-OWNERS, but also the possibility to SAVE and all within in the context of a SECURE long-term INVESTMENT.

Due to the large number of owner/members who have placed their trust in our strategy, Abahana villas offers the possibility of providing your villa with a wide range of resources, services and highly qualified specialists and get the most competitive prices. This is a determining factor in our success. In order to achieve this, we provide you with special services and interventions from the very first day.

  • Detailed valuation report on the property to determine and improve its rating.
  • Personalised tax study, completely free of charge.
  • Specialist insurance to cover all types of risk at a very competitive price.
  • Professional maintenance and repairs at a very low price.
  • Ongoing monitoring and maintenance of your property.
  • Incident reports and interventions with photographic details, at no extra cost.
  • A constantly updated and improved technological system to provide reassurance and monitoring of your property at all times.
  • A database of thousands of former guests who may be interested in buying your property.
  • A highly competent team, bringing together experience, dynamism and high ethical and moral standards, offering reliability, honesty and frankness.

That is not possible. Abahana Villas exclusively manages the calendar of your property all year round. This ensures we avoid overbooking problems as well as associated responsibilities.

It is advisable to choose a multi-year contract. This allows Abahana Villas to have a long-term view of your villa and ensures we are able to perform additional maintenance tasks and valuations.   What is more, for clients requesting a three-year contract, we can offer special conditions for our services.  

However, it is also possible, and indeed some owners prefer, to renew the contract every year allowing them to decide each year whether to continue renting the property. The contract is renewed automatically each year, unless you inform us in writing before 1 June each year.

Of course! Renting and selling at the same time are not incompatible, on the contrary, if you are currently renting your villa then selling is quicker and easier.

Thanks to the excellent relationships we have built up over the years with the guests who rent Abahana Villas properties, we can now boast a large database of potential clients, who may be interested in buying their dream property on the Costa Blanca. We have years of experience in offering a professional service. At the same time, buyers coming through Abahana Villas have many extra advantages; if they wish to rent their future home or use it as an investment they can do so directly through us from the first week, it's very easy. What is more, don't forget the satisfaction of providing your buyer a profitable property in perfect condition and lovingly maintained.

Of course! We perform a cleaning and quality control check at the end of each stay. In addition to exhaustive random controls by our quality control team to maintain the high level of demands on the part of our guests and we get to the villa every time guests contact us letting us know about any type of incident or problem.

Finally, our Quality Control team composed of 10 professionals, carries out in each property a preventive maintenance plan that includes 13 annual campaigns with critical control points established for each property.

Of course! You can continue to enjoy your villa at any time you wish, by mutual agreement. Let us know the dates you require, the only costs involved will be if you require cleaning or other support services. The only thing we require is advance notice. Obviously, dates for personal use cannot coincide with dates when the villa is rented. We recommend not booking dates for personal use between April and October, as this will substantially affect your income if your property is not available during weeks when it would normally be rented.

The owner must notify our Reservations team via email: info@abahanavillas.com or by phone +34 965 87 45 40, they will respond to your request as quickly as possible and confirm the blocking of your personal dates whenever may be possible.

Yes. Abahana Villas has an advanced rental management system accessible from your computer or mobile phone that offers you the possibility to easily check the status of your property occupancy, the income generated, the actions performed in your property,, as well as download the invoices that we emit from your income and possible expenses derived from the contracted services for example.

You only have to login into your owner zona using the user name and password provided.

We recommend that whenever it is possible owners remove or store their personal belongings. Our check in office manager can advise on which items should be provided as part of the rental and which are not necessary. In general, we recommend that any objects of high-value or which would be difficult to replace are removed and alternatives provided which are quick and easy to replace.

All amounts specified in the contract include VAT.

From 2016, Spanish legislation levies taxes of 19% on income from renting a property (24% if you declare your residence to be a non-European Union country). However, under Spanish tax law, it is possible to deduct costs incurred in renting a property as well as 3% of the construction value of the property each year. Therefore, if all tax deductions are used, the net tax cost per personal income tax ranges between 0 and 10%.
Abahana Villas offers a personalised study of the owner's situation so that before agreeing to the contract he/she is aware of the costs involved for his/her specific case.

All payments to owners are made by bank transfer.The payments of the prices relative to the reservations already made are paid with the agreed periodicity, generally on a quarterly basis.

Bank transfers can be made to accounts in any country. However, it is very convenient to open an account in Spain for the management of your villa since this is a mandatory requirement to receive the VAT and IRPF refund for the expenses incurred in your villa.

Abahana Villas offers you the management of your pool and garden with an excellent level of service and a very competitive price. Our Quality Control team works with a new process to control the conditions of your pool and garden in addition to the job made by our pool cleaners and gardeners in order to respond to the significant increase of the requirement level of the guests and tour operators. This level of requirement implies that if the water level is not excellent, customers directly request economic compensation that Abahana Villas would support if they were in charge of these services.

The photographs of your villa is made by Abahana Villas own professional photographer who, by both the professional technical equipment he uses and by his level and accumulated experience, will take full advantage of your property by making two reports, one by day and one by night highlighting the exterior lighting of the pool and facade of your villa.

Contact us

You can contact us 9:00 to 22:00 h on telephone number:

You can send an email to us at this address:

Offices

Calpe office:

Avda. Jaime I El Conquistador, nº31.
03710 Calpe, Alicante

Tlf:
+34 965 874 540
+34 965 838 233
+34 638 948 094 (Emergency)

Fax: +34 965 839 718

Summer opening hours

Mo-Fr 9:00h / 15:00h
Sa 9:30h / 13:30h - 17:00h / 20:00h

Winter opening hours

Mo-Fr 9:00h / 19:00h
Sa 9:30h / 13:30h - 17:00h / 20:00h

Moraira office:

Centro Comercial Moravit. Carretera Moraira-Calpe, nº 306
03724 Moraira, Alicante

Tlf:
+34 965 595 615
+34 608 580 870 (Emergency)

Fax: +34 965 839 718

Summer opening hours

Mo-Fr 9:00h / 15:00h
Sa 9:30h / 13:30h - 17:00h / 20:00h

Winter opening hours

Mo-Fr 9:00h / 19:00h
Sa 9:30h / 13:30h - 17:00h / 20:00h