NEW CHALLENGES, SAME GOAL: YOUR HOLIDAY

In these difficult and changing times, the Abahana Villas team is being strengthened so it can continue creating unforgettable memories for our guests, although all our processes are being tightened up to make your stay completely safe.

 

 

YOUR WELFARE IS OUR TOP PRIORITY.

 

We understand that during this situation many of you watched as your holiday dreams were shattered. Because of that, and from the very start of the Covid-19 public health crisis, we began developing a set of measures and protocols of action to ensure that, once the public health situation had improved, you could make your dreams come true and have a safe and unforgettable holiday.

 

WHEN SAFETY BECOMES PEACE OF MIND

First and foremost, we want you to have a unique holiday, with complete peace of mind. At Abahana Villas we've brought in new hygiene and safety rules for cleaning and disinfecting, backed by our specialist technical experts and being implemented right now to look after you and your loved ones.

 

 

CERTIFIED PRODUCTS AND TREATMENTS

 

At Abahana Villas we’ve put in place additional reinforcements to our cleaning protocols, which have been specially designed to set even higher standards of cleaning and disinfection in all our villas.

 

 

 

 

Guaranteed disinfection

Each villa will undergo a strict cleaning and disinfection process coordinated by our Quality Control department and the cleaning teams. Every room will be cleaned using a set of virucidal products that have been authorised and registered with the Ministry of Health for their proven efficacy against the virus and that comply with standard UNE-EN 14476 on Chemical Disinfectants and Antiseptic.

New treatments

The specific treatments recommended by the Ministry of Health will be used for all bookings, so we can ensure the complete safety of our guests. A continuous improvement sequence will be added to these treatments to adapt them to new regulations and techniques issued by the Ministry of Health and compiled by the Ministry of Tourism for application across our sector.

Personal Protective Equipment (PPE)

Our team has already been supplied with personal protective equipment (masks and gloves) to use in any interaction they have with guests. Plus, we have installed protective equipment (screens) and specific products (hydroalcoholic gel hand sanitisers) in our offices to guarantee your safety in all our facilities.
 

 

 

PROCESSES ADAPTED TO STEP UP SAFETY

In addition to incorporating the products and treatments described above, at Abahana Villas we have also reinforced the safety of all processes that may involve some kind of physical contact. These are some of the specific measures in place.

 

Pre-check-in online & Check-in

Requesting and sending documents and details online prior to arrival. Disinfection of villa keys and personalised service with just one person at each guest service point.

Deep cleaning

Cleaning, sterilisation and disinfection throughout the villas, with particular emphasis on remote controls, door handles, work surfaces, domestic appliance surfaces, bathrooms and bedlinen.
 

Maximum resources

We have boosted our telephone service so you can always contact our bookings and tourism service team, as well as the Head of the office in charge of your villa.
 

 

 

ALWAYS WITH A SMILE, MORE APPROACHABLE THAN EVER.

Even at this time of so much uncertainty, we’re here for our guests, offering our best services and updated information on the guidelines we're putting in place so you can decide on your holiday with greater peace of mind. We're grateful for the trust placed in us by the thousands of guests who choose Abahana Villas every year to enjoy their holiday and create unforgettable experiences.

 

WE WERE LINKED BEFORE WE MET - THE EXPERIENCE WILL BE UNFORGETTABLE. 

LOOKING FORWARD TO SAYING HELLO! AGAIN SOON